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Direct Debit Service Agreement

If paying GoGlobal by Direct Debit you are bound by the following terms and conditions.  

Our Commitment to You
This document outlines our service commitment to you, in respect of the Direct Debit Request (DDR) arrangements made between Go-Global Billing Services (User ID 253858) and you. It sets out your rights, our commitment to you and your responsibilities to us together with where you should go for assistance.

Initial Terms of the Arrangement
In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount for services provided by Go-Global.

Drawing Arrangements
The first drawing under this Direct Debit arrangement will occur on the first day of each new month. If any drawing falls due on a non-business day, it will be debited to your account on the next business day following the drawing date.

We will give you at least 14 days notice to your nominated email address when changes to the initial terms of the arrangement are made. This notice will state any new changes to the initial terms. If you wish to discuss any changes to the initial terms, you may email Go-Global on

Your Rights

Changes to the Arrangement
Any changes to this arrangement are subject to our standard terms and conditions. If you want to make changes to the drawing arrangements, please contact us
sales@goglobal.com.au . These changes may include:

  • Deferring the drawing; or
  • Stopping an individual debit; or
  • Suspending the DDR; or
  • Cancelling the DDR completely.

Direct all enquiries to us
sales@goglobal.com.au , rather than to your financial institution. These should be made at least 14 working days prior to the next scheduled drawing date. All communication addressed to us should include your business name contact details and account information. All personal customer information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing to your nominated account.


  • If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by emailing us on sales@goglobal.com.au .
  • If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
    - Within 7 business days (for claims lodged within 12 months of the disputed drawing) or
    - Within 30 business days (for claims lodged more than 12 months after the disputed drawing)
  • You will receive a refund of the drawing amount if we can not substantiate the reason for the drawing.

Note: Your financial institution will ask you to contact us sales@goglobal.com.au to resolve your disputed drawing prior to involving them.

Your Commitment to Us
It is your responsibility to ensure that:

  • You have read and understood the Standard Terms and Conditions relating to the services.
  • Your nominated account can accept direct debits (your financial institution can confirm this); and
  • That on the drawing date there is sufficient cleared funds in the nominated account; and
  • That you advise us if the nominated account is transferred or closed.

If your drawing is returned or dishonoured by your financial institution, Go-Global Billing Services will notify you to your nominated email address that the transaction was declined. In 7 days following the email the transaction will be attempted again if it is declined a second time GoGlobal may suspend the services provided until your account has been paid in full.

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